Managed IT Services
Built for businesses ready to grow
If your IT provider is slowing you down rather than moving you forward, Planet6 makes switching effortless — with zero downtime, AI enablement from day one, and a 90-day performance guarantee that puts the risk on us, not you.
If we don’t outperform your current provider within 90 days, you can leave without any cost or obligation. We handle the entire transition for you.
Get your free IT environment review
We’ll assess your current setup and show you exactly where to improve — no obligation.
🔒 We don’t share your details. Typically responded to within 4 business hours.
You’ve outgrown your IT provider.
Here’s how you know.
Most growing Melbourne businesses reach a point where their IT support stops keeping up. If any of these feel familiar, it’s time for a second opinion.
Your IT is reactive, not strategic
Problems get fixed, but nobody’s planning ahead. There’s no IT roadmap, no technology advice, and no one thinking about where your business is headed next quarter.
Response times are costing you productivity
Your team waits hours for helpdesk tickets to move. Every hour of downtime has a real cost — in lost output, frustrated staff, and deals that don’t close on time.
AI and automation aren’t on the agenda
Your competitors are using AI to cut hours from their workflows. Your current provider hasn’t raised it once. You’re falling behind without a clear picture of how much.
You’re not sure what’s actually protected
Cybersecurity compliance, endpoint protection, cloud backups — your provider hasn’t given you a clear report in months. If something went wrong today, you’re not sure you’d be covered.
AI enablement included
from your first month
Planet6 doesn’t treat AI as an add-on. Every new client engagement starts with a structured AI readiness review to identify exactly where automation can reduce your workload, cut costs, and create advantage — at no additional cost.
- ✓Microsoft 365 Copilot readiness assessment — know your baseline before you invest
- ✓Workflow automation mapping — identify processes you can automate immediately
- ✓ROI-prioritised roadmap — quick wins first, strategic investment second
- ✓Written automation opportunity report — delivered within 30 days of onboarding
AI & Automation Strategy Session
A one-on-one session with our AI specialists to map your workflows and build a practical automation roadmap.
Complete managed IT for businesses with 20–200 staff
Everything your team needs to stay productive, secure, and ahead of technology — with SLAs you can hold us to.
24/7 Helpdesk Support
ITIL-aligned service desk with full Microsoft 365 support, device troubleshooting, and third-party vendor coordination.
2-hour response SLACybersecurity & Compliance
Essential 8 alignment, ISO 27001, AI-driven threat detection, endpoint protection, and cloud email security — all reported monthly.
Essential 8 includedCloud & Microsoft 365
Full M365 tenant management, Azure administration, cloud cost optimisation, and Copilot readiness assessment.
Microsoft Solutions PartnerDevice & Endpoint Management
Zero-trust access controls, automated patch management, and full asset lifecycle support — Windows, Mac, iOS, and Android.
All devices coveredInfrastructure & Disaster Recovery
24/7 infrastructure monitoring, cloud-to-cloud backup with instant restore, and tested failover for business continuity.
4-hour RTO guaranteeStrategic IT Management
A dedicated IT manager who attends your planning meetings, builds your technology roadmap, and keeps you ahead — not just reactive.
Dedicated IT managerFrom your first call to full onboarding — we handle everything
The fear of disruption is the number one reason businesses stay with a provider they’ve outgrown. Planet6 has built its entire onboarding process around removing that fear. Your team keeps working. We manage the transition.
Free IT review
We assess your current environment, find the gaps, and give you an honest picture of what needs to change.
You know the full picture before committing to anythingTransition plan signed off
A documented handover plan — timelines, responsibilities, communication with your outgoing provider. We handle the conversation for you.
You don’t have to deal with your old providerZero-downtime cutover
We manage the entire handover. Your team keeps working throughout. No surprises, no gaps in coverage, no disruption.
Your team won’t notice a thing90-day benchmark review
We agree performance benchmarks on day one and report against them at 90 days. If we haven’t outperformed, you walk away free.
The risk is on us, not youThe Planet6 90-day performance guarantee
If we don’t outperform your current IT provider within 90 days of switching, you can walk away — no lock-in, no penalties, no awkward conversations. We cover the cost of transition because we’re that confident in what we deliver.
What Melbourne businesses say after switching
From businesses with 20–150 staff that outgrew their previous provider.
“We’d been with our previous MSP for six years and stopped expecting anything proactive. Planet6 identified three critical security gaps and had a full remediation plan within 30 days of onboarding.”
“The transition was completely seamless. Our team didn’t notice a thing. Within 60 days, average ticket resolution had dropped from 6 hours to under 90 minutes and our compliance was completely sorted.”
“The AI strategy session in month one was the thing that surprised us most. We found three workflows to automate straight away — one alone saved the team eight hours a week. Our old MSP never mentioned AI once.”
Questions we get asked before people switch
Honest answers to the things businesses want to know before making a decision.
How long does it actually take to switch IT providers?
Most transitions are completed within 2–4 weeks depending on the size and complexity of your environment. We handle the entire process — including all communication with your outgoing provider — so your team doesn’t need to manage anything.
Will there be any downtime when we switch?
No. We guarantee zero operational downtime during the transition. Our cutover process is designed so your team keeps working throughout. In over [X] years of onboarding clients, we have not had a single transition that caused unplanned downtime.
What does managed IT services actually cost?
Pricing is based on the number of users and the services included in your plan. Most businesses with 20–100 staff find our managed IT costs less than the combined spend on their current provider, internal IT workarounds, and productivity losses from slow support. We provide a full cost breakdown during your free IT review.
Do we have to sign a long-term contract?
No lock-in contracts. We operate on a rolling monthly arrangement backed by a 90-day performance guarantee. If we don’t outperform your current provider in the first 90 days, you can walk away without any cost or penalty.
We already have an internal IT person — does that still work?
Yes, and it works well. Planet6 regularly supports businesses that have an internal IT coordinator or manager. We handle the day-to-day helpdesk, security, and infrastructure so your internal person can focus on higher-value strategic work rather than password resets and printer issues.
What happens if something goes wrong outside business hours?
Our helpdesk operates 24/7 for critical incidents. For standard requests, our guaranteed response time is under 2 hours during business hours. Every client has a dedicated IT manager who knows your environment — you’re not starting from scratch with a different person every time you call.
Ready for IT support that
actually keeps up with you?
Get a no-obligation second opinion from Planet6. We’ll review your current environment, identify exactly what needs to improve, and give you an honest picture — with no commitment to switch.